At Future Salad, we are committed to customer satisfaction and stand by the quality of our products. Please review our refund policy to ensure a smooth return process.

90-Day Money-Back Guarantee

• Our 90-day Money-Back Guarantee applies to open or used products.
• Customers have 90 days from the date they receive their product to initiate a return.
• To qualify for the money-back guarantee, your must return the product packaging, even if it is empty.
• Each household is valid for the 90-day Money-Back Guarantee once.
• Shipping costs are non-refundable and will be deducted from all eligible refunds.
• Future Salad does not provide prepaid return labels. Customers are responsible for the cost of return shipping.

General Return Policy

• Applicable to unopened products: Customers have 30 days from the date they received the product to initiate a return.
• Each household is allowed only one return per calendar year.
• Return or replacement requests must be initiated within 7 days of receipt if the product is damaged, mis-shipped, or insufficient in quantity.
• Customers must provide proof (e.g., image or video) to validate claims of incorrect or defective items.

How to Initiate a Return

• Please contact our Customer Support Team at info@futuresalad.com to initiate your return request.
• Please provide your order number, email address, and reason for the return. Additional supporting proof (photo or video) is required for damaged, mis-shipped, or insufficient quantity products.
• To process your return or replacement: 

1. Keep your product.
2. Contact info@futuresalad.com.
3. Wait for instructions.
   Note: Please don’t discard the product before contacting us, as this may affect your return and replacement eligibility.

Processing and Conditions

• Upon receipt and inspection of the returned item, Future Salad will process the refund or replacement as needed.
• If the replacement product is of a higher price, the difference must be paid.
• Offers and promotions valid during the original purchase period will not be applied to replacements if they are no longer available.

Order Amendments and Cancellations

• Order amendments or cancellations are not allowed once the order has been confirmed.

Returns Disclaimer

• Purchases made with the intent to resell, without prior authorization from Future Salad, are not eligible for returns. We reserve the right to deny return requests for any products identified as intended for unauthorized resale.

Contact Us

For any questions regarding the return process, please contact our Customer Support Team at info@futuresalad.com.

Customer Service Hours: Monday to Friday (excluding public holidays) | 09:30 AM – 05:30 PM GMT+08:00

Terms and Conditions

All return and refund requests are subject to Future Salad’s approval. Future Salad shall approve and process the refund should the following terms and conditions are fulfilled. Future Salad reserves the right to amend these terms and conditions, or terminate the return policy without any prior notice.