Order Confirmation

Once the order payment is authorized and verified, we will send you an order confirmation email. Once verified, we will begin preparing your order immediately. The confirmed order cannot be changed or cancelled.

Order Processing

All successful orders will be packed and shipped out within the next 2-10 working days. Tracking information will be provided to you via email (Shipping Notification) once your parcel is dispatched out to our courier partner, hence kindly ensure that the registered email is valid, in order to receive this notification.

Shipping Methods

Future Salad works with a number of third party logistic partners internationally. The delivery timeframe advertised is not a 100% guarantee, but is an estimation of shipping duration by our courier partners.

Once the parcel is handed over to our logistic partners, we are not liable for the delivery process and do not take responsibility for the following:

• Delayed item(s) due to reasons beyond our control such as; courier service delays, emergency, adverse weather conditions, or other environmental factors.
• Non-delivery or missing item(s), due to incorrect postal addresses or contact information provided, and unresponsive or unreachable recipient.

* Do ensure to provide an accurate shipping address and contact information, as it cannot be changed after a successful order.

International Orders

International orders are non-refundable and, furthermore, we will not cover the costs of any lost, misplaced, damaged, or stolen packages that ship outside of the Hong Kong SAR, China.

Future Salad will not assume the responsibility of paying any additional customs fees that are incurred after payment is made on our website (https://www.futuresalad.com). Any fees due at customs will be the sole responsibility of the recipient. This policy also covers the refusal or abandonment of packages at customs.

NOTE: We are not able to split ship international orders so if you pre-order products, your entire order will be held until the pre-ordered item is in stock.

If you choose to place your international order directly through https://www.futuresalad.com, you hereby consent to these stated terms.

Assumption Of Risk

By placing an order with Future Salad, you assume all risks relating to the shipping process from the moment your parcel is handed over and shipped out from our warehouse, by our logistic partners.

Should you still have any issues regarding your shipment, please liaise and contact the logistic company directly with your tracking information for further assistance.

If all else fails, you may contact our Customer Support Team at cs@futuresalad.com to assist you further.

Duties And Taxes

Custom policies vary among countries, and your parcels may be subjected to import duties and taxes. Future Salad will not assume the responsibility of paying any additional customs fees that are incurred after payment is made on our website (https://www.futuresalad.com). Any fees due at customs will be the sole responsibility of the recipient. This policy also covers the refusal or abandonment of packages at customs.

I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?

We strive to process and ship your order as quickly as possible and once the order is processed, the items in the order cannot be changed.
Once the order and payment confirmed, we are unable to intercept it or change any delivery details. If we are unable to assist with an order correction before the order is processed, please review our returns and refunds policy and if you need additional assistance, feel free to reach out to our Customer Support Team by email at cs@futuresalad.com.

If the shipping address is wrong, our team will make every effort to assist you if a correction is needed. Please reach out to our Customer Support Team with your updated address and we’ll see what we can do!

If you have any questions on how to return your item to us, contact us at cs@futuresalad.com